Privacy Policy

Auva RX ("Auva RX," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you use our website and telehealth services (the "Services").

This Privacy Policy applies to information collected through our website and related platforms. For information specifically about how we handle your Protected Health Information (PHI), please see our HIPAA Notice of Privacy Practices.

We may collect the following categories of information:

• Contact information, such as your name, email address, phone number, and mailing address.
• Health assessment information, including information you provide about your medical history, symptoms, goals, and treatment preferences.
• Account information, if you create an account with us.
• Payment information, processed securely through our payment processor.
• Technical information, such as your IP address, browser type, device information, and how you interact with our website (via cookies and similar technologies).

We use the information we collect to:

• Facilitate your health assessment and connect you with a licensed medical provider for evaluation.
• Process and fulfill prescriptions when treatment is determined to be clinically appropriate.
• Communicate with you about your care, account, and our Services.
• Improve and personalize our Services.
• Comply with legal and regulatory obligations.
• Prevent fraud and ensure the security of our Services.

We may share your information with:

• Licensed medical providers who review your health assessment and determine appropriate care, supported through our provider network (LocumTele).
• Pharmacy partners, including Rush Pharmacy, for prescription fulfillment when treatment is prescribed.
• Service providers who help us operate our Services (e.g., payment processors, hosting providers).
• Legal or regulatory authorities, when required by law.

We do not sell your personal information to third parties for their own marketing purposes.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, contact us at support@auvarx.com.

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

You may opt out of receiving SMS text messages at any time by replying STOP to any text message you receive from us or by contacting us directly at support@auvarx.com. Once we receive your opt-out request, we will process it promptly, and you will no longer receive SMS messages from us. However, you may still receive messages regarding transactions you have initiated or other service-related communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely for the purpose of delivering SMS communications and supporting our services. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By submitting your phone number through our website or patient intake and opting in, you consent to receive SMS text messages from Auva RX. These messages may include appointment reminders, order and shipping updates, care-related communications, customer service messages, and promotional messages. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP to any message, or reply HELP for assistance. Mobile carriers are not liable for delayed or undelivered messages.

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above.

If you have questions about this Privacy Policy, please contact us at:

support@auvarx.com